Technical Writer

Job Description

As part of Visa's Technical Communications Services (TCS)team, workindependentlyto:

• Author topic-based content using DITA XML markupwith the Oxygen XML editor andTridioncontent management system for a variety of Visa products.

• Research subject matter and obtain and exchange information

• Create and maintain project schedules

• Represent writing teamoncross-functionalprojects

• Proactively escalate problems and issues as needed

• Multi-task and prioritize assignments

• Analyze existing documentation for impacts and update them accordingly.

• Manage and maintain content forpublishing to variousend-userchannels(single-sourcing).

• Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as directed by the department procedures guide.

• Collaborate withTCS teammatesin maintaining and enhancing publishing tools, systems,processes,and templates.

Qualifications

Basic Qualification

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree

Preferred Qualifications

• Preferred – 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Writing samples are required to demonstrate proficiency for both business and technical audiences. TCS will also administer an editing test as part of the formal interview process.
• Experience authoring with DITA XML
• Previous experience withOxygen XML editor andTridioncontent management system is helpful
• Financial transaction processing industry experience is helpful

Additional Information

• Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.  

• This position requires the incumbent to be available during core business hours.

• This position requires the incumbent to travel for work 0% of the time.

• This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.