Vacancy expired!
ServiceNow Admin / Developer needed in the Garden Grove, CA area. This position is a contract and will need to be working on site. Under general supervision, Management Information Systems, implements and maintains the ServiceNow platform and services to global employees. Works closely with vendors and remote staff to coordinate installation and maintenance, support projects and to determine and correct problems that may occur during day-to-day operations. Consults with vendors and business partners regarding product compatibility, upgrades and new purchases and integrations. Investigates user complaints and special requests, initiates trouble calls to support when necessary. Performs other related work as required. Essential Functions & Responsibilities:
- Responsible for maintenance and overall health of the ServiceNow CSM environment. This includes monitoring supporting architecture, overseeing license usage, troubleshooting, and resolving issues.
- Proactively monitors supported business processes and seeks continual process improvement in accordance with, but not limited to ITIL best practices.
- Administers and maintains access to environment, roles and permissions.
- Customize existing business processes or implementation of new business processes to meet Company's needs. This may be self-identified or at the discretion of management.
- Communicates environmental changes to key stakeholders in timely manner and oversees the Change Management process with considerations for impact to users and customers.
- Provide KPI metrics, reports, and analysis through scheduled jobs, on demand or custom dashboards.
- Bachelor's degree and 5 years of System Engineering/Administrating experience.
- Associate degree and 7 years related experience, or 10 years related experience.
- MCNE, MCSE, MCSA certification is a plus
- ITIL Foundations Certification
- 3-5 years of experience designing and implementing workflows in ServiceNow
- ServiceNow Advanced Developer Certification
- Thorough knowledge of Active Directory, Role based access, Group Policy, and IIS 7+
- Thorough knowledge of Microsoft Operating Systems up to and including Windows 2016 Server and Windows 10
- Ability to prioritize competing incidents and service requests or projects.
- Ability to prioritize multiple tasks and organize schedules to meet deadlines.
- Demonstrated ability to prepare clear, concise reports, documentation and correspondence.
- Maintains current knowledge of the field including learning new and existing software, applications, databases and hardware through formal, informal and on the job training and self-study
- Ability to integrate systems via API
- Ability to gather business requirements and offer meaningful solutions.
- Ability to communicate professionally and effectively, both orally and in writing.
- Ability to work professionally and productively with all encountered in the course of work, including personnel supporting departments, vendors, and consultants.
- Regular and reliable attendance and performance are required.
- Hardware, software and networking protocols utilized in LAN, WAN and related data communication systems, including fiber optics and peripheral equipment.
- Scripting experience with AD, AAD, Office 365 and PowerShell
- Experience working with the VRM module of ServiceNow
- Speaking Mandarin Chinese is a plus
- Must be willing to work extended hours or called back in emergency situations
- Must be willing to work with and support international sites, including be open to travel
- Must be willing to be on-call on a rotating basis.
Vacancy expired!