Vacancy expired!
Title: Desktop Support Analyst Mandatory skills: TCP IP, DHCP, DNS, VPN,Google applications,Windows operating systems, Windows 7, Windows 10,customer service, customer support,IT support, IT assets, IT issues, IT projects,service requests, warranty repairs, user request process,inventory, testing, hardware, software, manufacturing site,asset tracking, asset management,IT inventory maintenance, purchase requisitions, shipping
Description: The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request.The primary duties include:Interacts with users to understand and document all IT issuesInstall and maintain computer systems and peripherals following established standards and guidelinesPerform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team membersAssist with the planning and implementation of IT projects across multiple sitesBe the primary IT point of contact for a critical manufacturing siteJob ResponsibilitiesBe first level of IT support for business users across multiple sitesPerform analysis, diagnostics, and resolution of user computer problems and implement corrective solutionsInstall, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.Open service requests and manage warranty repairs with hardware vendorsManage new user request process including configuration, setup, inventory, and testing of new user computers prior to deliveryRetire old IT assets including record keeping and appropriate asset disposalFollow-up on equipment delivered to other sites and assure equipment was received and set up properlyRequirementsKnowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10Excellent interpersonal skills and ability to work effectively with othersDemonstrated customer service and support skillsResourceful, customer focused, team playerPositive, winning attitudeEducationAssociate or Bachelor's degree in Information Technology, or related certifications with 3+ year(s) of experience in a similar role VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details:Please send your resumes and one of our recruiter will get in touch with you. VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008http://www.viva-it.comVacancy expired!