Vacancy expired!
Job Description: SMCI is seeking a Service Design Manager that will provide portfolio-level strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues. Responsibilities will include:
The Service Design Manager will work closely with the Demand and Portfolio Lead, business stakeholders and IT teams to understand the holistic view of the organization's strategy, processes, information, and information technology assets, using this knowledge to ensure that the ServiceNow platform supports an efficient and secure IT environment that meets the company's needs. The Senior Analyst is an advanced senior professional with wide ranging experience uses professional concepts and to resolve complex issues in creative and effective ways, with proven communication and organizational skills.
Work with Product Owners and Process Owners at the behest of the Demand and Portfolio lead to identify strategic goals that can be supported by the ITSM platform. Participate in developing Demands based on those requirements that will end up in the Product or Process Portfolio. Advocate for the ITSM platform, utilizing best practices in solution design and data architecture.
Acts as the technical or business consultant on project development/production health, new techniques and the implementation of new processes. Evaluates and makes recommendations on techniques, practices or technologies that would enhance business needs. Also ensures continuous process improvements. Document business cases, solution strategies, status tracking, processes, procedures, and knowledge articles associated with implementing service catalog and service request processes
Technical Lead for ITSM implementations in architecture, design, development, implementation and maintenance of the ITSM platform development architecture principles. Provide design support for project implementations of ITSM applications. Prepares project phase reports, including requirements, feasibility, definition and design. May also review and validate requirements, definition and design to evaluate production impact and support requirements. Leverage both proven and innovative technology approaches to solve challenging business problems. Advise on options, risks, and impacts on business processes and ITSM technical architecture. Provide advanced application support to internal team members. Able to serve as a key subject matter expert and mentor Analyst level employees.
Skills:
8 years of experience with ServiceNow
5 years of experience with Microsoft Office, Project
Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback
Expert level of development and administration in ServiceNow
Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution
Experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request, Asset Management, Knowledge Management), ITOM (Discovery, Orchestration, Service Mapping), and Performance Analytics
Certifications:
ITIL v3 Foundation
ServiceNow Certified Implementation Specialist
ServiceNow Certified Application Developer
ServiceNow System Administration Advanced training
ITIL v3 Practicioner or ExpertRequired Skills: SME; RISK; REQUIREMENTS; IMPLEMENTATION; ITIL V3; MS PROJECT; SERVICENOW; ITSM. Don't hesitate! Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please)(H1 sponsorship currently unavailable)(Local candidates only, please) Vacancy expired!
