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Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Title: SaaS Application Manager, Unified Communications (Video)Location: Fremont, CADuration: 12 MonthsJob Description: Title: SaaS Application Manager, Unified Communications (Video)Client Enterprise Collaboration team is responsible for the productivity of Client Employees. The team is seeking an experienced, insightful, forward-thinking SaaS Application Manager to identify, design, implement and manage efficient and effective solutions. This role will be focusing on the third party unified communication suite of products as well as internal solutions to meet the demands of the workforce. As a valued member of the Enterprise organization, this person will focus on all aspects of our video collaboration tools suite, including ownership of the business relationship with the provider, updates and outward comms around new releases and feature requests, as well as Project Management and other tools used to improve video collaboration. This is a full-time position.Please note that candidates MUST have prior SaaS vendor management experience in the video space.RESPONSIBILITIESDetermine the best available products to use for the employee population for their specific use cases, based on competitive analysis and consultation with internal stakeholders (security, legal etc.) Analyze users issues and report on bugs and architect solutions that will fit the Client infrastructure Project manage the internal deployment of tools including: roll-out strategy, communication plan, training and enablement of internal teams, marketing of new features and capabilities Create dashboards using existing internal tools to understand adoption and feature usage which will lead to roadmap decisions Collaborate with internal security teams to make sure all applications meet our security guidelines Work with internal engineers to build integrations with these collaboration tools and Client products to streamline workflows Work to migrate off declining tools, manage communication and process for migration Work with the internal help desk team to ensure they are aware of product issues and they are working with the vendors to remediate those issues. Train the help desk to respond to issues correctly Be the subject matter expert for all features of the applications we support, be on top of new features and functionality and evangelize to usersMINIMUM QUALIFICATIONS5+ years experience working with end users to deploy and iterate on 5+ video solutions years experience in Application Management, Solutions 5+ Architecture or equivalent4+ years experience designing and implementing video solutions in the 4+ unified communication management space3+ years experience managing collaboration tools such as Zoom and 3+ BlueJeans in an environment with more than 5,000 usersExperience working with minimal guidancePREFERRED QUALIFICATIONSBachelor''s Degree in Computer Science, Business, Info Systems or Data Science Communication and leadership skills to be able to work with users across teams and functions and to communicate to the entire company Demonstrated project management skills to bring large projects to fruition Experience working with minimal daily guidance
Vacancy expired!