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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.The AT&T NGEN Team assists the United States Navy and Marine Corps in their goal of providing reliable and secure information services to their shore-based networks. AT&T has an opening for IT Service Delivery Consultant Senior to support the NGEN Team, in providing IT Services.Skills, Experience, Certification and Education:
Ten or more (10+) years of experience
Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability
This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be within the areas of incident, problem, change, and availability management
This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization
Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies
Must possess Information Technology Infrastructure Library (ITIL) version 3 Foundation certification with additional ITILv3 certifications recommended
Bachelor's Degree in Computer Science, MIS, Business, or related field
Required Clearance:Secret (#Secret)AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Vacancy expired!