Vacancy expired!
Position: Helpdesk Technician Location - Los Angeles (Gardena) & Hanford, CA
The Company: Company is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact. Your Role: As the Helpdesk Techncian, you will be assisting customers whom seeks help with their problems. From walk-in to the ticketing queue, you will be fully emerged into a fast-paced and high-demanding flow to quickly solve the problem.- Follows Helpdesk SLA procedures to resolve issues for end user requests and recommend/implement corrective solutions
- Maintain documented, detailed records of the user issues and escalate if/when appropriate
- Perform analysis, diagnosis, installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers and associated peripherals
- Assist with user access, creation, editing and troubleshooting in Active Directory
- Perform permission delegation with network shares & Sharepoint
- Responsible for new machine setup, PC refreshes and hardware replacements
- Assist with hardware setup - desktop/laptop and monitor deployments for new hire and current staff
- Performs preventative maintenance and installs upgrades on various computer devices
- Maintain and support office telephone systems and software, audio-visual (AV) equipment
- Performs imaging deployment for laptops and desktops
- Provide on-call as well as day-to-day technical support for C-level executives
- A+ certification
- 2-Year minimum experience in 500+ Customer-Service oriented helpdesk environment
- Knowledge with operating & troubleshooting in Windows, macOS, iOS and Android
- Basic understanding of Active Directory & Open Directory
- Knowledge with AD User Maintence such as password reset & account extension
- Knowledge with sharing permissions such as inherited vs explicit
- Basic understanding of Networking & Infrastructure
- Ability to prioritize, document, organize & follow-up with customer cases
- Available to participate in an on-call support rotation for 24x7 support
- Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Have reliable transportation
- Bachelor's degree in computer science, computer information systems, information technology, or equivalent experience
- Understanding of A/V systems, translation systems and presentation systems
- Live within 15 minutes communite of the office
- Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions
- Ability to balance multiple priorities and meet deadlines and work under pressure
- Ability to work as a team-member & able to perform as individual when needed
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- Excellent communication skills and team-working tendencies
- A penchant for multi-tasking and self-starting
Vacancy expired!