Work Group Trainer

SUPERVISES:

There are no direct reports with this position.

POSITION SUMMARY:

Under general supervision, the Work Group Trainer monitors the work of developmentally disabled and/or physically challenged employees. Employees in this job class train disabled and/or physically challenged employees, review quality/service and resolve production/service issues. This job class requires knowledge of the relevant work/industry and the ability to effectively train adults with developmental disabilities and/or physical challenges.

TYPICAL DUTIES:

1.Trains developmentally disabled and/or physically challenged employees; sets up work, directs workflow/scheduling and monitors progress of projects/service orders through to completion. Ensures adherence to procedures, regulations and guidelines while minimizing errors and safety risks.

2.Sets up work, trains, and monitors employees to assure quality of work. Assigns employees to breaks and lunches; completes/assists employees in completing employee timecards.

3.Observes behavior of employees while performing job, on transportation, and/or breaks, and responds to potential problems to minimize confrontation and/or ensure safety of individuals.

4.Creates a variety of documents including memos, performance summaries, and reoccurring reports including attendance, case memos, and incident/accident reports.

5.Some positions may drive employees to and from off-site work locations or to and from home using Company owned vehicle.

6.Performs other duties and special projects as assigned.

Denotes Essential Job Function

MINIMUM QUALIFICATIONS:

One year of relevant industry work experience;

Experience working with adults with developmental disabilities and/or physical challenges, preferred;

Familiar with organization policies, applicable laws, procedures, and processes;

Ability to effectively train and direct the work of employees to meet production/service goals;

Ability to communicate effectively both orally and in writing; and to present information and respond to questions from vendors, customers, management, and others;

Ability to act responsively to customer inquiries and requests, and to escalate the more difficult employees or matters appropriately;

Knowledge of business English including vocabulary and spelling;

Mathematical ability including addition, subtraction, multiplication, and division;

Flexibility to adapt to changing work priorities;

Demonstrated organizational, problem solving and common sense skills;

EDUCATION REQUIREMENTS:

High School Diploma or GED

CERTIFICATES OR LICENSES REQUIRED:

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Not Applicable

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

Maneuvering to and around equipment

Bending, stooping, and reaching

Utilizing keyboard

Monitoring computer systems

May include viewing computer/CCTV monitor(s) and detailed work requiring close vision

Moving or lifting boxes up to 25 pounds

Answering/making phone calls

Communicating with others

WORK ENVIRONMENT:

Work is primarily performed at a customer’s location in an office/shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.