Medical Office Representative II

OverviewDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.Dignity Health Medical Group – Sierra Nevada, a service of Dignity Health Medical Foundation,is a multi-specialty clinic with three locations in Grass Valley, California. Along with our local affiliated Dignity Health hospital (Sierra Nevada Memorial Hospital), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, otolaryngology (ENT), hematology/oncology, cardiology, general surgery, and neurology.ResponsibilitiesThe Medical Office Representative II is responsible for coordinating all patient requests for referrals and authorizations both internal and external; encounter form processing and batching; scheduling in/out patient medical procedures; greet arriving patients, manage patient wait times; assist patients with necessary completion of paperwork; provide informational services registration of all patients; process incoming/outgoing calls/schedule appointments. It is also the responsibility of the Medical Office Representative II to communicate with the patients the status of their authorizations and/or referrals in a timely manner. The Medical Office Representative II may also be asked to perform other clerical duties as needed such as support daily clinic operation goals, bench marks, and quality patient initiatives per departmental guidelines. This includes helping out with the front office in an MOR capacity or logging on to the phones as a Phone Receptionist. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.QualificationsThree (3) years experience in an outpatient setting as a Medical Office Receptionist performing similar duties required; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries. Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community. Internal/External Contacts: Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors. Reports to the Supervisor. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. None required for this position.Connect With Us!Not ready to apply, or can't find a relevant opportunity?to learn more about a career at Dignity Health and experience #humankindness.Equal OpportunityDignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseDignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).Dignity Health participates in E-verify.Employment Type Full TimeDepartment Cardiology ClinicHours / Pay Period 80Facility Dignity Health Medical Group SierraShift DayLocation Grass ValleyState/Province CAStandard Hours Monday-Friday 8am-5pmWork Schedule 8 Hour