Ocean Export Customer Service Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within theOcean ExportDepartment.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and traceshipments as required
• Utilize Process Monitors andWorkflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
• Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Accurate billing and invoicing
• Coordinating, logging, and processing cargo in our weekly consolidations
• Allocating space within the network

Qualifications

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment Visa
• Must have the ability to work overtime in support of the department needs
• Fluent in English, both written and verbal
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be pro-active in thought and action
• Strong organizational skills.
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills.
• Comfortable with numbers and basic mathematical skills
• Has a demonstrated strong work ethic,and reliability
• Comfortable working in a professional business environment
• Must be able to commute to the city of Hawthorne, CA

• Undergraduate Degree Preferred
• 6 months to 1 yearexperience and/or training in customer service; or equivalent combination of education and experience
• Understanding of ocean export transportation documentation and terms

• Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.