Vacancy expired!
Description
Robert Half Technology is looking for Help Desk Analysts like you to join our team! This long-term temporary employment opportunity is based in the Hermosa Beach, California area. You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. The biggest part of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. It is important for the chosen candidate to understand how these processes work together to provide superior support and high availability of our business. We're looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might find yourself creating knowledge articles and arranging training for other Service Desk Analysts when needed. This Analyst job sometimes includes covering alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, you might succeed at this position. This role is with a company in the Financial Services industry.Responsibilities- The chosen candidate will need to facilitate user account management. That means onboarding, change and departure processes- Provide guidance to Tier 1 support and team members- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Requirements TOP MUST HAVES: - We especially are looking for candidates with ITIL certification - It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- Proficiency in Microsoft Office 365- Expertise in SharePoint- Service Desk experience- Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Background in one or more programming or scripting language- Strong communication and interpersonal skills- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement- Capable of working independently with minimal oversightFOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).Vacancy expired!