Job Details

ID #15701772
State California
City Humboldt county
Job type Full-time
Salary USD $15 - $18 per hr, DOE Includes Benefits medical, vision, dental insurance, 401k 15 - 18 per hr DOE Includes Benefits medical vision dental insurance 401k
Source California
Showed 2021-06-21
Date 2021-06-19
Deadline 2021-08-18
Category Customer service
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Front Desk / Customer Service Rep

California, Humboldt county, 95511 Humboldt county USA

Vacancy expired!

Front Desk / Customer Service Rep

Fortuna Iron is a small, fast paced steel fabrication company with a long history of excellent customer service. We are seeking a full time Front Desk / Customer Service Rep to join our team. Must be highly organized, able to multi-task, possess a positive attitude, have excellent customer service, communication skills and be willing to learn.

Key Duties:

Manages multiple line telephone system for the office and service location.

Answers phone in a courteous and efficient manner, routes calls to appropriate person, takes accurate messages and delivers them to the appropriate person in a timely manner.

Greets clients at front desk. Provides intake for ‘Walk–In’ fabrication & material sales

Supports Office Manager in processing transactions and organizing daily activities to assure efficient operations

Supports General Manager & Shop Foreman with a variety of administrative tasks

Communicates to Customers re estimates, schedules, invoices

Proposal writing, job initialization, project research for General Manager & shop fireman

Assembles project binders, print labels, sort mail, send out envelopes and packages.

Miscellaneous office ordering: office supplies, company shirts, printer cartridges, Costco runs.

Administrative support to all employees

Desired Qualifications:

Strong customer service skills

Attention to detail and a commitment to quality

Organized, detail oriented, thorough and accurate

Provide excellent, clear, concise verbal & written communication

Basic computer skills, including Microsoft Word, Excel, Outlook, Google Docs, Google Sheets

Proven ability to take initiative and responsibility for completing work within a team environment

Knowledge of metals, fabrication processes, a plus!

Associates Degree (preferred)

1 year of administrative and/or customer service assistance experience (preferred)

Hours are M-F 7:30 to 4:30.

Vacancy expired!

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