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JDA TSG has an immediate opportunity for an A/V Specialist to support a critical customer relationship. You will be working with an extraordinary team supporting the World’s preeminent Sports Leagues and Media Properties IT Infrastructure. Position is be based out of Culver City through late July, then moving into Hollywood Park, CA. You’ll be working on-site daily; remote work is not an option for the role. This is a long-term contracting opportunity, which could last for several years.
Core Accountabilities / Responsibilities:· Maintain, diagnose and troubleshoot a diverse, integrated audio-visual environment in our client’s Hollywood Park facility· Ability to appropriately prioritize/triage a dynamic set of requests predicated by stakeholder, urgency etc· Validate AV work being performed by vendors· Provide support (before, during and after) for different types of meetings and conferences – Local Presentations, Video and Audio Conferences, Town Halls, etc.· Deliver white glove (VIP) support for Executive level support· Educate users on AV equipment operation and functionality· Provide support and education for users on Virtual Meeting Platforms, specifically Zoom Meeting, Zoom Webinar, Microsoft Teams, Microsoft Teams Live Event· Perform routine functionality checks of AV equipment in conference rooms and other AV areas.· Provide management, support and troubleshooting on Triple Play IPTV and Digital Signage solution· Support on-site and remote peers on AV matters (troubleshooting, meeting support, education, etc.)· Manage relationships with and scheduling of multiple vendors· Develop and maintain system documentation, administrative, and user guides· Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle and to meet agreed service standards and service levels· Flexibility to work outside of the M-F, 8am-5pm time frame· Willingness to travel for events throughout the U.S. (10-20%)· Maintain a working knowledge of competitor products/services and emerging trends in the conferencing and collaboration spaceThe Experience you’ll need to excel in the role:· Education: CTS preferred; BS/BA degree preferred· 7+ years of customer facing, audio visual support for a mid-large enterprise· Troubleshoot AV Hardware - Crestron DM, Crestron Control Processors, Crestron Control Touch Panels, Cisco VC solutions, Wolfivison Cynap Pure, Biamp Tesira, Planar Monitors, Microsoft Surface Hub, etc.· Troubleshoot and speak knowledgably in these AV areas – video conferencing, audio amplification/pickup, video projection, wireless projection, virtual meetings/soft codec applications· Educated on numerous Virtual Meeting Platforms - Zoom, Microsoft Teams, Webex, Skype, GoToMeeting, Blue Jeans, Chime· Familiar with IPTV communication· Good understanding of IT Networking· Strong understanding of Microsoft Apps – Outlook, Excel, PowerPoint, OneDrive, Whiteboard· Comfortable providing Windows OS, Mac OS, and Mobile OS support· You need to be detailed-oriented, self-directed, with a meticulous eye for detail· Senior level interpersonal skills, ethical behavior, work ethic, and communications skills· Ability to demonstrate a strong skill set in time management and workload prioritization· Comfortable working independently and as a team, in a deadline driven, media production environment· Ability to lift up to 50 poundsAbout JDA TSG:At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.We are committed to a diverse and inclusive workplace. We know diversity makes our team stronger, producing extraordinary results for our company our clients. At JDA TSG, everyone is valued and empowered to succeed.Our headquarters is located at 800 Third Avenue in New York City. We are a company that believes that our ability to make a positive difference for our clients comes from our greatest asset, our people. We are committed to fostering and cultivating workplaces which encourage collaboration, teamwork, sharing of ideas and best practices with the goal to continuously improve. Providing our team members with the support they need is always top of mind.Learn more at www.jdatsg.comJDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are unable to sponsor employment visasVacancy expired!