Vacancy expired!
Please send your resume in WORD format should you be interested in the following Technical Support & Desktop Specialist position. Our client is based out of the Irvine, CA, 92614 area. This is a full-time role with a salary range of $70K-$75K with great benefits. If you are not interested in this position, please pass onto colleagues/associates as we do offer referral fees should they be hired.
Job Title: Technical Support & Desktop SpecialistLocation: Irvine, CA, 92614Salary: $70K-$75K with great benefitsTerm: full-time3rd Party C2C/Transfer: No Referral Fee: $500 - refer qualified colleague, friends, or family.Covid-19 Vaccination Required: Yes Please reply with an updated resume in Microsoft Word format JOB DESCRIPTION Client is seeking a Technical Support & Desktop Specialist who will provide direct technical support and troubleshooting assistance to attorneys and staff. This individual will identify, research, track, monitor and resolve technical issues. QUALIFICATIONS:- Bachelor’s Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education
- Minimum of two (2) years of customer service or technical support experience required (Law firm and technology experience preferred)
- Minimum of two (2) years of experience working with personal computers, laptops and, audio visual equipment
- Advanced personal computer skills including hardware, operating system and software knowledge, and legal applications.
- Ability to troubleshoot Microsoft Office Applications required. Legal application knowledge preferred
- Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys and staff
- Ability to communicate technical concepts to non-technical users
- Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature
- Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
- Resolve incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies
- Analyze and resolve problems according to shifting priorities, time frames and resources, as well as documenting resolutions in call tracking system
- Effectively document all support calls and, if necessary, escalates calls to proper internal support person
- Monitor progress through resolution
- Monitor support activity and informs team/manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed
- Acquire and maintain knowledge of relevant products, current support policies, and methods of support delivery
Vacancy expired!