Vacancy expired!
Senior Application Support Engineer Job Description
OVERVIEW CoStar Group is the world's leading provider of information and marketing solutions for the Commercial Real Estate industry. We are a NASDAQ listed company with a market cap of over US$30B and sit alongside other notable names such as Amazon, Facebook, Google and Apple. As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies. We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune's fastest growing companies (2018). Ten-X Commercial is the leading end-to-end transaction platform for commercial real estate, powering more than 90% of online CRE sales. Our platform empowers brokers, sellers and buyers with data-driven technology and comprehensive marketing tools to expand market visibility and decrease time to close. Sr. Applications Support Engineer Responsible for troubleshooting issues, leading technical investigations, supporting mission-critical platforms in a demanding 24/7 environment and performing root cause analysis. RESPONSIBILITIES- Maintaining strong relationships with the first line teams through whom issues are directed from the end users; Application Development teams responsible for developing and maintaining the applications supported; the Infrastructure teams that supports the technology infrastructure on which the applications are installed
- Provide second level technical support by analyzing and troubleshooting complex technical issues quickly and accurately
- Deep dive to understand how problems occur with applications and how they can be prevented or resolved.
- Maintain knowledge base of known defects and issues, processes and support techniques.
- Conduct Custom SQL scripting relating to production issues
- Coordinate with Scrum Master/Product Manager to prioritize and allocate tickets for resolution and sprint release
- Coach and mentor junior staff and provide guidance.
- Bachelor's Degree
- Experience with writing SQL queries, UNIX/Linux, light programming skills
- Experience supporting web-based, database driven applications
- Experience with one or more of the following: Ecommerce, debugging code, installing monitoring systems, teaching or presenting, implementing escalation procedures
- Familiar with various monitoring tools (datadog, graphite, etc)
- Knowledge of software and systems engineering standard methodologies for full development lifecycle, including testing.
- Experience in software development tools such as Jira, Azure or Rally
- 5-7 years of experience
- Strong understanding of continuous integration/continuous delivery (CI/CD) using latest DevOps tools and innovative methods is a plus
- Experience with enterprise monitoring tool in areas of APM, logs, Synthetic tests like DataDog is a plus
- Any knowledge on cloud infrastructure hosting like AWS, Azure is a plus
Vacancy expired!