Vacancy expired!
- Execute desk-side support services at the request of clients, end-clients.
- Collaborate with selected strategic team members to provide expertise and work direction.
- Receive dispatch tickets and manage SLA attainment.
- Support and maintain all equipment related to End User Computing during Break/Fix, IMAC (Install, Move, Add and Changes) and Desk Side Service type events.
- Conduct technical support in accordance with documented standard procedures.
- Provides resolution for escalated service tickets and properly track all activity via the applicable ITSM tool.
- Maintain close contact and open communication with clients and management until an issue has been resolved.
- Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.
- Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.
- Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
- Ability to provide support outside of core business hours when there is an outage or scheduled upgrade to take place at the assigned site.
- High School Degree or equivalent AND 3+ years of experience supporting networked systems.
- 3+ years of supporting a corporate, networked computer environment.
- 2+ years of supporting client-server applications, especially with large/complex databases.
- 2 year or 4 year Degree or vocational training equivalent in CS or MIS.
- 3-7 years of experience building, deploying, and troubleshooting desktop computers in a corporate environment.
- 3-7 years of experience with Microsoft Windows OS, Active Directory, and SCCM.
- This position is in a general office environment.
Vacancy expired!