Vacancy expired!
- In this role, you will be responsible for managing day to day operations and strategy for internal service desk operations. You must be proficient in managing a large and complex service desk team and apply best practices and industry standards.
- Position will develop and maintain metrics and service levels, drive training and development, and drive continuous process and productivity improvement.
- Provide management oversight to a staff of 25+ help desk agents and 3 supervisors who provide technology support 6 days a week to over 12,000 employees on a national basis.
- Bachelor’s degree in a related discipline or computer science field or equivalent work experience.
- Candidate must have experience with ITSM tools (such as BMC Remedy/Helix) and be able to leverage to drive automation, self-service, Live Chat and other customer value adds.
- Candidates must possess excellent communication and leadership skills
- Should have at least five years’ experience managing a large enterprise Service Desk of over 25+ agents.
Vacancy expired!