Vacancy expired!
We are looking for
IT Technician for our client in Irvine, CA Job Title: IT Technician Job Location: Irvine, CA Job Type: Contract Job Description:- Configure and manage customer workstations, portable computing devices, and peripherals (Following defined imaging and deployment processes).
- Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment, and other IT-related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.).
- Manage installation of desktops, laptops, peripheral equipment, and other IT-related hardware.
- Training users in various situations, educating them regarding the use of hardware, software, and related systems.
- Training would be brief, one-on-one, small group, ad-hoc, and hands-on "How-to" instructions.
- Perform lifecycle upgrades and projects as directed.
- Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.
- Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment, and other IT-related hardware (Tier 1/2).
- Coordinate activities with third-party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations/feedback, and so forth).
- Provide appropriate visibility of costs related to service requests and comply with approval requirements.
- Ability to manage users and PCs using Active Directory preferred.
- Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office, and Outlook).
- Ability to perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.).
- Ability to configure, use and maintain CISCO IP Phones.
- Effective cable management skills to maintain organized workstations and data closets.
- Ability to adapt and learn new technologies as needed.
- Strong written and verbal skills.
- Problem-Solving skills including Troubleshooting techniques.
- Strong customer service-focused skills.
- Strong organization and time management skills.
- High level of professionalism during interactions with customers and vendors.
- Using PC Images to configure computers for deployment/redeployment.
- Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access).
- Experience using Help Desk ticketing software to manage service tickets.
- Basic written and verbal communication, interpersonal, and relationship-building skills.
- Basic problem-solving and troubleshooting techniques.
- Degree or equivalent in (technical degree/certificate in a related discipline) Preferred.
- 1-year experience with previous IT hardware/software experience.
Vacancy expired!