Job Details

ID #44675946
State California
City Irvine
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Cynet Systems
Showed 2022-08-07
Date 2022-08-05
Deadline 2022-10-04
Category Et cetera
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IT Technician

California, Irvine, 92602 Irvine USA

Vacancy expired!

We are looking for

IT Technician for our client in

Irvine, CA

Job Title: IT Technician

Job Location: Irvine, CA

Job Type: Contract

Job Description:
  • Configure and manage customer workstations, portable computing devices, and peripherals (Following defined imaging and deployment processes).
  • Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment, and other IT-related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.).
  • Manage installation of desktops, laptops, peripheral equipment, and other IT-related hardware.
  • Training users in various situations, educating them regarding the use of hardware, software, and related systems.
  • Training would be brief, one-on-one, small group, ad-hoc, and hands-on "How-to" instructions.
  • Perform lifecycle upgrades and projects as directed.
  • Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.
  • Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment, and other IT-related hardware (Tier 1/2).
  • Coordinate activities with third-party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations/feedback, and so forth).
  • Provide appropriate visibility of costs related to service requests and comply with approval requirements.

Skills:
  • Ability to manage users and PCs using Active Directory preferred.
  • Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office, and Outlook).
  • Ability to perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.).
  • Ability to configure, use and maintain CISCO IP Phones.
  • Effective cable management skills to maintain organized workstations and data closets.
  • Ability to adapt and learn new technologies as needed.
  • Strong written and verbal skills.
  • Problem-Solving skills including Troubleshooting techniques.
  • Strong customer service-focused skills.
  • Strong organization and time management skills.
  • High level of professionalism during interactions with customers and vendors.
  • Using PC Images to configure computers for deployment/redeployment.
  • Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access).
  • Experience using Help Desk ticketing software to manage service tickets.
  • Basic written and verbal communication, interpersonal, and relationship-building skills.
  • Basic problem-solving and troubleshooting techniques.

Education:
  • Degree or equivalent in (technical degree/certificate in a related discipline) Preferred.
  • 1-year experience with previous IT hardware/software experience.

Vacancy expired!

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