Vacancy expired!
Roth Staffing is looking for a IT Technician for our client (medical technologies firm) in Irvine, CA. This is an exciting opportunity to work for a global leader in life-saving medical devices with a strong corporate culture and competitive pay.
Duties:1. Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes) (20%) 2. Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.) (15%)3. Manage installation of desktops, laptops, peripheral equipment and other IT related hardware (10%)4. Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions (10%)5. Perform lifecycle upgrades and projects as directed (10%) 6. Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed (5%) 7. Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2) (5%)8. Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth) (5%)9. Provide appropriate visibility of costs related to service requests and comply to approval requirements (5%).Skills: Ability to manage users and PC's using Active Directory preferred Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook) Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.) Ability to configure, use and maintain CISCO IP Phones Effective cable management skills to maintain organized work stations and data closets Ability to adapt and learn new technologies as needed Strong written and verbal skills Problem Solving skills including Trouble shooting techniques Strong customer service focused skills Strong organization and time management skills High level of professionalism during interactions with customers and vendors Using PC Images to configure computers for deployment / redeployment Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access) Experience using Help Desk ticketing software to manage service tickets Basic written and verbal communication, interpersonal, and relationship building skills Basic problem solving and troubleshooting techniquesEducation/Experience:Degree or equivalent in (technical degree/certificate in related discipline) Preferred 1 year experience previous IT hardware/software experienceCompTIA A+We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Vacancy expired!