Job Details

ID #45709738
State California
City Irvine
Job type Permanent
Salary USD TBD TBD
Source University of California, Irvine
Showed 2022-09-15
Date 2022-09-14
Deadline 2022-11-12
Category Et cetera
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Telecommunications Administrator

California, Irvine, 92697 Irvine USA

Vacancy expired!

Job Opening ID: 40534

Reports To: Assistant Director, Network and Telecommunications Services

Working Title: Telecommunications Administrator

Department: OIT Enterp Infra Ntw/Infr/DR

Bargaining Unit: 99

FLSA: Exempt

Payroll Job Code: 007566

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The UC Irvine Office of Information Technology (OIT) is responsible for supporting the IT needs of faculty, staff, and students. Its mission is to provide information technology leadership, services, and innovative solutions to promote research, education, and community service goals of the University. The Telecommunications Team is part of the Enterprise Infrastructure Division (EI) in OIT and is responsible for providing telephone service and support to the UC Irvine campus.

Under the general supervision of the Assistant Director, Network and Telecommunications Services, the Telecommunications Administrator applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. Resolves a wide range of complex issues. Demonstrates competency in selecting methods and techniques to obtain technology solutions. Provides telephone, voicemail, ACD/call center, automated attendant, and 911 services to UCI Irvine faculty, staff, and students. Responsible for processing telephone related service requests, performs client-side system administration and hardware/software maintenance for the campus Mitel PBX, Microsoft Teams, and cloud-based telephone systems. Supports and coordinates the installs of VOIP, digital, soft, and analog phones. Provides project support, design and consulting solutions and works with third party vendors. Creates/updates required documentation and ensures accurate billing.

Compensation Range:

Commensurate with experience

Department Website:

https://www.oit.uci.edu/

Required:

Three (3) to five (5) years of directly related experience.

Bachelor's degree in related area and / or equivalent experience / training.

Able to learn effectively and meet deadlines. Demonstrate project management skills in meeting deadlines, provide status updates, and assess risk. Experience administering and maintaining a Mitel PBX and Microsoft Teams telephone system and services including: VOIP, digital, soft, and analog telephones, voicemail, ACD/call center, automated call attendant, and 911. Thorough understanding of various telecommunication and network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks. Proven skills working with computer systems including proficiency in Microsoft Excel, Word, email, and other common applications. Working knowledge of IP based networks. Experience installing, administering and maintaining systems and applications on virtual servers. Ability to work with vendors and service providers on the implementation and maintenance of telecommunication systems, circuits, and services they provide. In-depth experience with telecommunication and network diagnostic and performance management tools and software used to analyze, troubleshoot, and resolve problems with systems and infrastructure. Ability to identify appropriate solutions when responding to incidents and telephone service requests. Self-motivated and works independently and as part of a team. Maintains a positive attitude while achieving departmental goals. Strong written, verbal, interpersonal, conflict resolution, and customer service skills while working with internal and external customers. Ability to gather, organize and analyze complex data in the completion of a variety of functional assignments, recommend solutions, and prepare computer generated reports. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Demonstrated diverse problem-solving skills and follows change management policies and procedures. Conceptual understanding of telephone system trunk lines that connect a phone system to the public switched network. Thorough and broad knowledge and experience working with telecommunication and network management systems. Demonstrated thorough knowledge of professional telecommunications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.

Preferred:

Experience with cloud services such as unified communications as a service (UCaaS) and call center as a service (CCaaS), unified messaging and network quality of service. Experience administering a Mitel MX-One PBX telephone system. Experience working in a large campus environment working on a large 10,000-line telephone system.

Special Conditions Required:

Must be in an on-call rotation to respond to incidents outside of normal business hours of M-F 8am-5pm. Must be able to work onsite to start with the option to work a hybrid schedule at supervisors' discretion. Must pass a background check.

Conditions of EmploymentThe University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
  • Background Check and Live Scan
  • Legal Right to work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing StatementThe University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources ator [email protected] .

#OIT

Vacancy expired!

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