Job Details

ID #20169193
State California
City Irvine
Job type Permanent
Salary USD TBD TBD
Source Pinnacle Group
Showed 2021-09-24
Date 2021-09-23
Deadline 2021-11-21
Category Systems/networking
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Sr. CX Analyst

California, Irvine, 92602 Irvine USA

Vacancy expired!

Job Title: Sr. CX Analyst

Duration: 12 months

Location: Irvine, CA

Rate: 59/hour on W2 Must be able to work on W2 without sponsorship

JOB SUMMARY:
  • The Enterprise Business Systems, Sr. CRM Analyst will be responsible to support the expansion of Client's Lead to Cash business function within its use of Oracle and Salesforce CX (Customer Experience) Cloud applications.
  • The successful candidate will engage with various business stakeholder groups to understand their system/user needs and translate them into application functional/technical requirements to be delivered in conjunction with their IT team counterparts.
  • They will assist in defining scope, objectives, systems configuration, testing, and implementation of various projects.
  • In addition, they will work to provide continuous improvement and ongoing support of developed application functionality.
  • A successful candidate must have skills to integrate with both a customer and development teams, at all levels, to explain concepts, maintain continuity across the different work streams of complex business and data projects / programs. A level of project / program management will be needed within this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Requirements & Analysis:
  • Partner with business, internal and external technology teams to analyze existing and future state business processes, systems and flows of data to define / map to related CX system requirements and functions
  • Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
  • Develop and maintain application documentation related to developed business processes

Solutions Design, Delivery & Support:
  • Engage in the full cycle of project delivery process (i.e. requirement, design, build, test, go live, and support)
  • Be proactive and take initiative to gather information, investigate gaps / issues, identify potential solutions and presents to both business and IT stakeholders
  • Work closely with vendors, implementation partners, architects, developers and business units to ensure technical compatibility and user satisfaction
  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives
  • Oversee project lifecycle for projects within the Lead to Cash framework. Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
  • Work effectively on support requests - align business requests with technology team for efficient delivery of items
  • Work closely with TSG IT solutions architects in developing short- and long-range plans and reviews these plans with senior IT leadership as well as other organizational management.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS
  • College degree (B.S.) in related technical / business areas strongly preferred
  • 3 or more years of experience with CX applications (i.e. CRM, Digital Marking, CPQ etc) from a large tier application provider. Experience on Oracle CX or Salesforce cloud platforms -, would be a plus
  • 3-5 years of experience in IT business operations related to software development, systems design and deployment or technical architecture
  • Ability to develop business/technical requirements and write technical specifications
  • Familiarity with modeling techniques
  • Strong SDLC process discipline, (e.g. requirements and design approaches)
  • Strong oral and written skills. Attention to detail; ability to create high quality output
  • Microsoft Office and Analytical skills
  • Strong interpersonal / relationship management skills. Ability to work on / manage multiple projects and assignments simultaneously. Customer service orientation
  • Flexibility and adaptability to the demands and requirements of a fast-paced environment with multiple priorities; Organizational and time-management abilities
  • Demonstrated clear understanding of the technology organization and business strategy, operating model(s), and products of CoreLogic
  • Familiarity with IT management methodologies (CMM/CMMI, COBIT, eTOM, ISO, ITIL, or others)

PREFERRED QUALIFICATIONS:
  • Relevant industry recognized certifications and or achievements (i.e. Oracle or Salesforce certified professional, etc.). Implementation experience would be welcomed
  • Experience working with abstract concepts in innovative ways to solve problems. Experience with consensus building to bring together opposing views and steering debates toward practical solutions and paths forward.
  • Experience with application middleware or applicable cloud integration technologies. Additionally, knowledge of PaaS toolsets especially helpful

Vacancy expired!

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