Vacancy expired!
- Competitive salary
- Medical, dental, and vision
- Employer matched Retirement savings (401k)
- Generous paid time off
- Work under the supervision of the Technical Services Department
- Monitor, train, support, and oversee the Company's monitoring systems
- Open cases and perform Tier 1 support on system alerts
- Provide service plans and direction to the Customer Experience Team so service can be dispatched
- Interacts with and supports the Gatekeeper team via telephone, email, online chat, or in person
- Identifies, investigates, and resolves problems revealed during systems monitoring
- Manage the case queue and system reports to help drive services to completion
- Take and follow through on directions and instructions
- Adhere to the Company's standard operating procedures
- High school diploma or equivalent
- Minimum 3 years' experience in Systems Monitoring, Customer Experience with IT/Camera/Security Systems
- Experience in troubleshooting devices remotely
- Experience in handling cases/calls including dispatching
- Experience with ticket/work order management systems
- Proficient in Excel, Power BI, Outlook, and other Microsoft products
Vacancy expired!