Vacancy expired!
We are looking for a Service Delivery Technician with excellent technical and troubleshooting skills. The primary responsibilities are to troubleshoot, analyze and resolve escalated technical computer issues for onsite and remote customers while providing an outstanding positive customer experience. This position is the second line of PC support and responsible for training and testing new technologies to grow the team's productivity and efficiency.
Responsibilities:- Build relationships with other on-site technicians as well as provide a positive customer experience with each customer interaction, 1000+ users
- Supports, maintains, installs, builds, and upgrades personal computers using available hardware and software tools. Additionally, troubleshoot Video conferencing tools (Microsoft Teams, Zoom, WebEx).
- Resolve, escalate, and document Service Now Incidents and problems in a timely manner.
- Collaborate with senior technicians to troubleshoot and resolve complex issues.
- Work with counterparts in Louisville, KY, Plano, TX and Irvine, CA to ensure consistent support process across all sites.
- Work on selected projects with a well-defined scope.
- 3-5 years of experience providing technical problem solving and guiding other technicians to meeting service level agreements to improve business performance.
- Possess extensive experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 7 & 10, OS X, Active Directory, Microsoft Office 2013, Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone).
- Background in IT support.
- Bachelor's degree
- Certified in ITIL Foundation level
- Familiarization with Service-Now
- Familiarization with Jamf administration
Vacancy expired!