Billing Operations Assistant

Position Title: Billing Operations Assistant Position Number: 313856Location: Irwindale, CADesired Skill Set: Analytical Skills, Billing, Customer Service, Microsoft Access, Microsoft Excel, Microsoft WordPosition Description: C2C is not availableOnly U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.Title: Customer Billing Organizational Customer Service RepresentativeEstimated Assignment End Date: 11/28/2020Number of Openings: 21Location: Irwindale, CA 91706 Hours: Monday to Friday 8:00am to 5:00pmEducation: Associates DegreeDay to Day Responsibilities/Workload The Analyst will work from Daily Queues, Reports and Email Inbox's as well as Databases; and will work on various special projects and assignments as needed. The successful candidate should work to learn through formal and informal training, side-by-sides and job shadows the various billing functions in order to resolve simple to highly complex billing issues.Required Skills/Attributes Must have 2 or more years of experience analyzing data to resolve billing issues.Must have 1 or more recent years of experience using the Customer Service System (CSS).Must demonstrate proficiency using Microsoft Word, Excel and Access.Must have 1 or more years of experience with Rules, Rates, and Tariffs related to Billing.Successful testing scores on Analytical Skills Desired Skills/Attributes Demonstrated experience building and maintaining business relationships and interfacing with all levels of employees.Demonstrated experience resolving billing exceptions and issues for customers with accuracy and in a timely manner.Demonstrated experience making recommendations to various levels of leadership.Demonstrated experience handling escalated customer issues that have a short deadline.Must demonstrate effective resource and task planning, decision making, results delivery, team work, and the ability to stay current with relevant technology and innovation.Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.Ability to prioritize multiple duties/projects, take ownership and follow through on all assignments.Demonstrated ability to follow safety protocols and safe work practices.o#CBRose#Send me a reminder to complete this applicationRose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).(Posting required by OCGA 13/10-91.)