Vacancy expired!
Job Description
Cash Customer Operations (CCO) is the hub of customer support and risk operations for the Cash App product, providing direct customer service interactions through in-app messaging and voice channels. As the Program Manager, you’ll be a member of the Inclusion & Diversity (I&D) team responsible for designing and building programs intended to support CCO’s I&D efforts. You will support the development of global programming that improves diverse hiring practices, assist the professional growth of employees from underrepresented backgrounds, and advise on opportunities to build an increasingly inclusive workforce. You’ll work with employees and teams across all parts of the global Cash organization, as well as key partners across Block.
You will:Partner closely with I&D Lead and CCO Leadership (across the United States and internationally) to lead and execute on CCO’s strategic I&D priorities, with the goal of creating an operational team thoughtfully and transparently focused on inclusion
Identify and manage new and existing diversity initiatives that promote a culture of belonging and equity across an expanding global workforce
Partner with HR Business Partners, Learning & Development (L&D), Talent (recruiting), and other key stakeholders to develop and facilitate trainings and/or workshops on relevant I&D topics such as Interrupting Bias and Inclusive Conversations for Leaders
Partner with People Analytics to use workforce data to drive strategic decision making
Establish measurable goals and KPIs for your work to drive to completion and track success
Our Inclusion & Diversity team designs and implements resources and programs in order to attract, hire, and retain a diverse workforce. We are a high-impact, close-knit team with a bias towards action, and are perpetually looking for new ways to advance Cash App’s mission to redefine the world’s relationship with money.
Qualifications
You areA self-starter, you have vision and know how to translate it into concrete action
A strategic thinker who has experience consulting with senior business leaders
Able to influence and collaborate closely with key stakeholders across various teams
Comfortable with ambiguity and proactively creating structure where it’s lacking in a fast paced environment
Able to understand and interpret workforce data to identity trends and areas of opportunity
Hyper-organized and have an eye for details
Someone who sniffs out new opportunities and readily offers insightful solutions
Energized by the idea of working to increase inclusion and diversity within the technology industry
5+ years of professional experience, with at least 4+ years program management experience
A proven record of managing and driving to completion complex projects
Experience driving accountability across cross-functional teams
Demonstrated ability to make recommendations and drive solutions based on data
Excellent written and verbal communication skills
A positive and team oriented approach to your work
Ability to be flexible, adaptable and solutions-oriented in the face of challenges
Strong bias to action to drive projects to completion
Experience working with call centers, hourly, shift-coverage based operational teams, customer service or customer success companies, and work environments with nonexempt employees
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
Vacancy expired!