Vacancy expired!
Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw and expansive…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.comNo transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.The Kirkwood Front Desk Agent will maintain guest and homeowner satisfaction through excellent customer service. Responsible for daily operations of the front desk – including Check-Ins, Check-Outs, Settling Accounts & Guest Issue Resolution.Job Specifications:Housing: Currently Available
Starting Wage: $17 per hour
Shift & Schedule Availability: Full Time
Skill Level: Intermediate
Other responsibilities include, but are not limited to:Preserve quality of Homeowner and Guest experiences
Consistent and accurate communication with Housekeeping department
Pre-arrival and ongoing Guest contact/communication
Reporting and following up on all guest issues & maintenance requests
Respond to guest and owner inquiries via email & telephone
Book Lodging Reservations via telephone & email
Concierge Duties
Assist Management as need
Assist Housekeeping team as needed
Other duties as assigned
Requirements:Fluent English - required
High School Diploma or Equivalent - required
Able to work weekends and holidays – required
Able to work Friday & Saturday Evening Shifts – required
Previous customer service experience - preferred
Must be a team player, enthusiastic, willing to learn, have great people skills - required
Must be organized and able to multi-task, be patient and well mannered - required
Microsoft Office, Xcel, Word and other Basic Office Skills - required
Must be able to multitask and work in a team atmosphere – required
Must be able to talk on the telephone for extended periods of time – required
Job Benefits:Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Seasonal Full Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 445507
Vacancy expired!