Vacancy expired!
Customer Technical Support Representative Minimum/Essential Qualifications: Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment. Essential Responsibilities and Duties:
- Receive inbound telephone calls, chat messages, and emails on product questions.
- Provide excellent customer service, technical troubleshooting, and problem resolution.
- Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
- Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
- Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
- Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
- Use professional judgment to resolve a problem.
- Escalate customer concerns as necessary to management, as required.
- Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.
Preferred Skills: High School Graduate (required) or AA in computer science or business administration or equivalent experience. 6+ months software technical support in a call center environment. 1+ years windows 10, Internet Explorer/ Chrome Browsers, Mobile Applications, Routers wired and Wi-fi , Network Functions and Configurations and Software Applications.Why Kelly ® ?By partnering with Kelly® IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance. Vacancy expired!
