Customer Service Representative D (2 Positions)

Pay Range $19.60 to $23.00 per hourPurpose of position:Provide Foster Farms external key customers with world class customer service. This service includes (but is not limited to) the following:Initiation and receipt of customer phone, fax, email, and EDI ordersDaily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales ordersSuggestive selling of product to customers based on availability, previous sales and customer adsCommunication with sales account representatives on ad planning and customer issuesProcessing of EDI generated orders and the CSR is a primary source of communication between Foster Farms and the customer and can help maintain an unbreakable link for service and commitment.Essential Job Functions:Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders. Will also process EDI generated orders.Customer contact, communication and follow-up to include initiation and receipt of customer phone and fax ordersCross selling of product to customers based on availability, previous sales and customer adsCommunication with sales account representatives on ad planning and customer issue