Vacancy expired!
SMS is seeking an IT Service Desk – Orders Compliance Agent to join our team on our Air Force Project. This position will work closely with providing a single service entry point for all end users supported by the customer. The IT Service Desk provides direct operational communications support, cyberspace integration, resolution, prioritization and situational awareness to leadership.SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. Join our team of top talent in supporting the federal government. Apply Today!Order Compliance Agent tracks orders and compliance from superior authorities within two (2) days of the date the order is published.
Establish procedures and take action as necessary to ensure distribution, receipt, and compliance with directions and cyberspace orders to assigned Government IT systems networks.
Advise leadership on completion of cyberspace orders or inability to complete assigned tasks and the operational impacts.
Maintain situational awareness and have an understanding of all networks, core services, and mission systems.
Work with the customers to identify missions impacted by cyberspace orders and recommend fix-actions prioritization.
Must have excellent communications skills.
Must have experience working with various trouble ticketing systems (Remedy, ServiceNow, etc.).
Clearance
Must have a current DoD TS/SCI Clearance
Certifications
HDI or ITIL Foundations preferred
Education
Bachelor’s degree in a related field preferred
Experience
3-5 years of experience in an IT Service Desk environment. Experience within a Cyber security field preferred.
SMS is an Equal Opportunity Employer. SMS is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees. ID: 2020-3104 Required / Preferred Certifications: HDI, ITIL Experience Level: Mid-level External Company Name: SMS Data Products Group, Inc. External Company URL: www.sms.com
Vacancy expired!