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Tech Support Specialist About the roleAs a Technology Support Specialist, you will be responsible for maintenance and troubleshooting of Firm PC and notebook computer hardware and software. Other key responsibilities include:Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recoverySetting up PC computers, notebook computers, and printers, initializing and stabilizing performance, utilizing System Configuration Manager console deploy software packages and updates to workstationsSetting up conference room to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properlyPerforming regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for virusesCreating help desk tickets; notifying team members via email when taking an open request; and when request is completed About youWe d love to hear from you if you: Possess analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problemsDisplay organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlinesDemonstrate knowledge of standard hardware components and peripherals And have: A High School diploma or equivalentA Bachelor s degree in Computer Science or Information Systems desired but not requiredA minimum of one (1) year technology support experience with PC hardware/software