Desktop Support Technician job vacancy

Vacancy expired!

Desktop Support Technician

12 month assignment in downtown Los Angeles. Hybrid schedule, 2 to 3 days onsite required.

Our client needs 3 Technical Support Technician(s) to assist Systems staff with day to day operations involving technical support such as troubleshooting application, software, and hardware issues; serving as a customer engagement expert through our Help Desk hotline; and the deployment of computer equipment to Staff.

The Technicians will be assisting staff in providing technical support for the Department s application software, hardware, and operating systems. The Technician will field requests from internal and external customers through various means, including telephone, email, text, and chat communication. The Technician will assist TSB staff in supporting customers which may include all levels of staff, other Departments staff, contractors, and public customers. Work may be performed at any of the Department s downtown or remote offices around Los Angeles.

Our client requires this technical support assistance to provide responsive service to help desk requests, to augment their staff during troubleshooting, deployment, and maintenance of computer, network, and communications hardware and software within the Department, and to provide resources for testing, monitoring, and supporting applications.

Duties

Function as a subject matter expert on desktops, laptops, applications, and systems integration

Provide customer service via the Help Desk to all levels of client staff and public customers

Install and replace basic computer hardware components

Maintain inventory of all assets and performs updates to the asset management database

Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory

Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardware/software, including proprietary office and Internet related applications

Work directly with the Technology Infrastructure team to evaluate application, file, and database server configurations/performance and assist in their installations and modifications

Skills:

The qualified candidate must possess the following skills and experience:

1+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above
Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
Experience in the analysis, design, modification or implementation of computer-based information systems, and/or the installation and support of hardware and software components associated with departmental, distributed, and personal computer systems
Good oral and written communication skills
Able to create and update technical documentation
Train staff as needed
Must have a valid California driver s license
Must have own vehicle to drive to client locations

Contact:

Paul

Years of Experience Required: At Least 3 Years

Expected Travel Time: None

Vacancy expired!

ID	#44426866
State	California
City	Los angeles
Job type	Contract
Salary	USD $25.00 - $28.00 per hour 25.00 - 28.00 per hour
Source	Commercial Programming Systems, Inc.
Showed	2022-07-28
Date	2022-07-27
Deadline	2022-09-25
Category	Et cetera
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Job Details

Desktop Support Technician

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