Job Details

ID #17272851
State California
City Los angeles
Job type Contract
Salary USD Market Market
Source Software Management Consultants, Inc.
Showed 2021-07-25
Date 2021-07-23
Deadline 2021-09-21
Category Et cetera
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Enterprise Architect - ServiceNow, ITIL

California, Los angeles, 90001 Los angeles USA

Vacancy expired!

Job Description: The Service Design Manager will provide portfolio-level strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues, making high-level design choices and recommending solutions that align the ITSM architecture to T&I strategic plans. The Service Design Manager will work closely with the Demand and Portfolio Lead, business stakeholders and IT teams to understand the holistic view of the organization's strategy, processes, information, and information technology assets, using this knowledge to ensure that the ServiceNow platform supports an efficient and secure IT environment that meets the company's needs. The Senior Analyst is an advanced senior professional with wide ranging experience uses professional concepts and to resolve complex issues in creative and effective ways, with proven communication and organizational skills. Serves as an expert in own discipline or area of specialization. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors Work with Product Owners and Process Owners at the behest of the Demand and Portfolio lead to identify strategic goals that can be supported by the ITSM platform. Participate in developing Demands based on those requirements that will end up in the Product or Process Portfolio. Advocate for the ITSM platform, utilizing best practices in solution design and data architecture. Communicate with the Colleagues in technical/non-technical terms, understand their business requirements, and provide suitable solutions. Collaborate with stakeholders to track, prioritize, and implement complex enhancement requests. Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders. Develop technical solutions based on business and requirements in described layman's terms or language used by the business, and convey concepts and technical solutions back to the business in terms they understand. Technical Lead for ITSM implementations in architecture, design, development, implementation and maintenance of the ITSM platform development architecture principles. Provide design support for project implementations of ITSM applications. Prepares project phase reports, including requirements, feasibility, definition and design. May also review and validate requirements, definition and design to evaluate production impact and support requirements. Leverage both proven and innovative technology approaches to solve challenging business problems. Advise on options, risks, and impacts on business processes and ITSM technical architecture. Provide advanced application support to internal team members. Able to serve as a key subject matter expert and mentor Analyst level employees.

Skills:
Minimum 8 years of experience with ServiceNow
Ability to effectively verbalize, document, communicate and facilitate Business Analysis activities; identification, handling, status reporting, solution options and alternatives, change implementation of various changes to catalog and service request items for distribution in the IT environment, and ultimately made available to the colleagues
Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback
Builds positive relationships with all partners
Strong analytical, estimating and problem solving skills
Excellent communication skills with strong presentation and facilitation skills
Expert level of development and administration in ServiceNow
Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution
Experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request, Asset Management, Knowledge Management), ITOM (Discovery, Orchestration, Service Mapping), and Performance Analytics
ITIL v3 Foundation
ServiceNow Certified Implementation Specialist
ServiceNow System Administration Advanced training
Certified Application Developer
ITIL v3 Practitioner or Expert

Education:
Bachelor's degree

Certifications & Licenses:
Certified Application Developer
ITIL v3
ServiceNow Certified Implementation SpecialistRequired Skills: SME; IMPLEMENTATION; ITIL V3; MS PROJECT; SERVICENOW; ITSM. Don't hesitate! Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please)(H1 sponsorship currently unavailable)(Local candidates only, please)

Vacancy expired!

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