Vacancy expired!
- 24x7x365 operational support/troubleshooting of the production environment managed by the IT Network Services department (e.g. firewalls, security appliances/applications, VPN infrastructure, etc.). This includes process incident and service request tickets through the help desk (ServiceNow) and following ISS standard change control process.
- Ensure Incidents, Service Requests, and Service Catalog Tasks are addressed appropriately and in a timely manner for "high or "urgent priority to meet the IT Network Operations OLA.
- Make certain tickets are opened, updated and closed for all assigned incidents, or service requests. Periodically check for unassigned tickets to ensure issues are being addressed and resolved in a timely fashion.
- Perform on-site hardware/software installations with department requesting work and keep Network Operations manager informed on issues, status, and completion of installations.
- Communicate in a timely fashion risks to meeting deadlines or SLA/OLA's regarding Project Deliverables, Project Tasks, Incidents, Service Requests, Work Orders and other assigned tasks; ensuring customers, staff, managers, and directors are informed.
- Make certain that the network inventory and assets are documented, updated, and accurately reflected in CMDB.
- Ensure completion and implementation of IT Network Operations A3's and A4's as required.
- Maintain and upgrade ISS technical environment, including network, firewall, VoIP, wireless, WAN, access layers, IPAM, DHCP, RADIUS,
- Conduct/oversee security scans against the environment using tools of the trade (e.g. vulnerability and penetration scans).
- Ensure that logs pertaining to IT security are being properly generated and consolidated across the environment.
- Perform monitoring, diagnosing, and troubleshooting to optimize systems and networked components as necessary to resolve problems and improve quality and performance.
- Identify and prioritize tasks within IT Network Operations and operational environment based on ISS strategic plans and priorities.
- Ensure IT Network Operations staff and others authorized to make changes in the IT Network environment adhere to the ISS Change Management process
- Ensure root cause analysis is performed and adhere to Problem Management process.
- Manage the coordination of technical and functional support within ISS IT Operations, technical engineers, vendors, and CSC's.
- Participate in IT Network Operations daily or weekly huddles and staff meetings.
- Fully participate and follow the IT PMO PM lifecycle and Resource Capacity Planning, including participation in Feasibility Studies.
- Responsible for network/security design, build, and implementation in the PM Lifecycle.
- Responsible for all assigned project deliverables and tasks and ensure project notes are updated for assigned projects.
- Validate production readiness of environment architectures and designs.
- Ensure review and validation of architecture, design, and build documentation as part of the Formal Design Review and Technical Standards.
- Participate in the implementation of new technology at ISS, including preparation, training, change management, and development of new ISS standards.
- Assist and execute disaster recovery procedures as needed.
- Provide analysis of business requirements to provide sound technical solutions.
- Conduct hardware and software evaluations providing detailed analysis and recommendations based on the outcome of study.
- Research and recommend tools, scripts, and utilities to improve technical processes.
- Be a champion for ISS and serve as a role model to encourage others to embrace operational changes associated with ISS initiatives.
Vacancy expired!