Vacancy expired!
We are seeking an immediate need for a Network Operations Specialist for a prestigious law firm. This is a direct hire, onsite position located in Los Angeles, CA. The firm is seeking an experienced and motivated Network Operations Specialist - AV focusing on ensuring continuous operations of the firm's Audio/Visual infrastructure. The Network Operations Specialist - AV operates, maintains, monitors, and supports the firm's global, cross-functional, multi-platform collaboration environment. The Network Operations Specialist - AV also manages projects and services focused on video conferencing technology, audio/visual systems, unified communications, web conferencing, workspace reservations systems, and integration. The successful candidate is a team player while still working independently, managing their time effectively, and motivated to learn new technologies. The Network Operations Specialist - AV works with other Information Technology team members to meet the firm's operational Service Level Agreements (SLA). The Network Operations Specialist - AV reports directly to the Director of Network Engineering & Infrastructure
What You Will Do:- Provides superb customer service for the firm’s AV and collaborative infrastructure.
- Support Polycom, Zoom, Microsoft Teams and conference scheduling software.
- Integrate Polycom, Zoom, Microsoft Teams with each other and other software platforms, i.e. room scheduling software.
- Participate in the continual improvement of the firm’s AV and collaboration infrastructure.
- Work with vendors and other departments to review and determine the firm’s video and audio requirements and standards.
- Update and create documentation for operational support, business continuity, and disaster recovery.
- Responsible for problem management including root cause analysis.
- Provide after-hour support as needed, which includes weeknights and weekends.
- Complete additional tasks as assigned.
- 3 years support in a multi-site AV infrastructure and/or computer support.
- Integration skills using APIs, Scripting, Network and video technologies.
- Bachelor’s Degree or equivalent experience.
Vacancy expired!