Salesforce Business Analyst

Salesforce Business Analyst - Contract/Contract to Hire - Los Angeles, CA/RemoteSummary:

• The Salesforce Business Analyst for Service Cloud ensures a mission-critical Salesforce CRM platform is optimally deployed, supported and adopted by the bank.
• The Salesforce Business Analyst will work with business users across multiple departments, as assigned, to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems.
• The role will work with the business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. As the Salesforce platform rapidly evolves, this professional will help colleagues across the bank optimize their success with the platform through communications, training, and support services.

• End-to-end delivery of Salesforce Service Cloud solution, including: working with the Servicing and other business users to gather and define business requirements; translate them into user stories and process flows; working with business and technical teams on functional and technical design and implementation; demos to leadership; user acceptance testing with team; end-user deployment; adoption and training.
• Support the existing Salesforce Agile process of prioritization of user stories across multiple business processes and stakeholders, incorporating this new input stream, centered on Service
• Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions
• Perform and / or coordinate UAT testing; work with business and technical teams on defect remediation

• Minimum 3 years of experience as a Business Analyst required
• Minimum 3 years of experience in using and implementing Salesforce solutions
• Minimum 2 years of experience in a related field (financial services, sales, CRM/customer relationship management)
• Salesforce experience within a financial services, sales or client support operation
• Salesforce Administrator Certification
• Individuals who are passionate about leveraging the Salesforce platform, preference for those individuals with related Salesforce certifications; if not yet held, ability to become certified with the first months of tenure
• Strong analytical and problem-solving skills (identify issues, analyze root causes, structure problem assessments, develop options and recommendations)