Vacancy expired!
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
- Provide strong expertise in email, email infrastructure, email protocols, email security, spam, phishing, and virus protection.
- Document key application functions, admin processes and report on service status.
- Escalate support issues to vendors, follow up and resolve them in a timely manner.
- Proficient in scripting and performing mass deployments (updates and security patching).
- Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios.
- Administer Google/Windows/Apple environments, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues.
- Collaborate with other technical and functional teams to document and support business rules, system operating procedures.
- Bachelor’s degree in Computer Science, Engineering or related discipline or equivalent education and experience
- Google Workspace SME (Subject Matter Expert) 5+ years of experience as a Google Workspace Admin / Google Admin
- Must be at an admin level of knowledge to support all of the following applications from day one: Google Workspace, Backupify, Zoom, Jira, Slack, Mosyle, Mas360, AD, Intune, NETSUITE & Trend Micro
- 5+ years of experience as an Active Directory Administrator
- 5+ years of experience administering Windows and Apple operating systems
- 5+ years of related experience in managing email systems
- Strong understanding of best practice IT Service Management including the ITIL framework
- Experience with scripting and automation tools
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices
- Experience with SAML/SSO solutions (i.e. One Login, Okta, etc.)
- Must be able to create effective documents, systems operating procedures & FAQs
- Must be able to diligently work under short deadlines and be able to keep composure at all times
- Must be a self-starter with great initiative and drive which requires minimal supervision
- Strong speaking and presentation skills to deliver end user training along with white glove style support
- System Administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Vacancy expired!