Vacancy expired!
- Two years of experience in a writing and editing role
- One year of experience working on or directly with localization teams strongly preferred
- One year of experience writing player facing content for a game company strongly preferred
- Experience writing customer-facing content for new product releases strongly preferred
- For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players.
- We will be looking at your past studies, experience, and your personal relationship with games.
- If you embody player empathy and care about the experiences of players, this could be the role for you!
- As a member of Player Support Operations you'll be part of a team that is responsible for enabling our support agents around the world, providing the knowledge, policy guidance, training, operational support, and tools that they need to effectively support our players.
- The Player Support Writer / Editor reports to the Manager, Contact Experience, and is responsible for the quality of the player facing documentation on our Support Site.
- They gather the necessary information to write player facing knowledge base articles, agent macros, and other relevant text.
- The Writer / Editor will also work with other colleagues to help them write player and agent-facing content and improve the writing craft of Player Support as a whole, and manage our player facing knowledge base to ensure content is usable and up-to-date.
- They also work with our Publishing, Brand, and Localization teams to ensure that all documentation is available region-wide and meets the needs of our local players in each region.
- Create online knowledge base content for Player Support that allows players to solve their support issues without the need of a support agent
- Create agent macros, automated messaging, and other relevant writing content where needed
- Manage the Publishing, Brand, and Localization pipelines for Player Support to ensure that our documentation is relevant and available for players across all of our regions
- Understand feedback and identify opportunities for improvement with our online content and keep the Player Support team updated on the status for a variety of products
- Work with team members across Player Support to improve how we write player and agent facing content
Vacancy expired!