Dialog Cafe is opening up its second location in West LA! We are looking for people to join our team who share the same core values, have a passion for Customer Service, and are able to work in a multi layered, fast paced environment. Our second location shares space with the iconic Equinox Sports Club on Sepulveda Blvd. Must have prior Managerial experience in a Cafe/Restaurant setting. Dialog's second location will open in December and is located at 1835 S. Sepulveda Blvd Los Angeles CA 90025
This is a Salary position. Must be able to work a minimum of 45 hours per week. Starting pay rate range is $65,000 to $75,000 annually, as well as a bonus structure.
The Floor Manager is responsible for providing outstanding customer service by leading and motivating their team and developing practices to increase customer satisfaction.
Floor Manager tasks include assisting guests and staff, customer service relations, ensuring prompt resolution of guests’ inquiries, distributing tasks to the staff, and monitoring the employees' performance. The Floor Manager will be in charge of checking specific department inventories and reporting inadequate supplies, identifying business opportunities to increase the company's sales and profitability, and developing strategic procedures to maintain guest satisfaction
Duties and Responsibilities include:
Assisting the GM with overseeing staffing responsibilities for FOH department
Helping the restaurant meet service, sales, and profit objectives
Ensuring personal Manager Logs are completed daily
Ensuring Lead Logs are completed daily
Build on VIP protocols and steps of service specific to VIP guests
Oversee daily operations with Upper Management
Develop service of procedures, (SOPs), policies and standards
Recruit, mentor and develop customer service agents (FOH employees) and nurture an environment where they can excel towards empowerment and growth
Answers customers’ questions, resolves issues, and maintains customer satisfaction by providing problem-solving resources
Manages customer service staff, communicates job expectations, and performs one on one reviews
Implements production, productivity, quality, and customer service standards
Audits customer service procedures and trends and determines system improvements
Collaborate with GM on ideas, procedures and solutions to better meet Dialog’s standards
Supervising and directing the team on daily work activities. Being nurturing and supportive towards staff
Mentoring and coaching staff. Ensuring One on One conversations occur to showcase opportunities for growth
Ensuring proper training of FOH employees
Maintaining excellent customer and public relations within the community
Ensuring that guests have a positive and memorable experience each and every time they visit
Ensuring proper compliance with cash control procedures, and performs related administrative reports as required
Checks Inventory, order guides and supplies
Keeps a professional demeanor with guests and with employees
Takes responsibility for maintaining a clean, neat and orderly work environment.
Inspects Opens/Closes restaurant in accordance with daily checklists
Maintains excellent relationships with current and future customers for potential catering opportunities
Uses deescalation tactics in high pressure environments and scenarios
Reports to General Manager
-Customer issues
-Employee issues
-Third party issues
Qualifications and Requirements
Exceptional organizational skills
Open availability and flexibility
Professional work attire and hygienic
Neat and tidy work ethic and environment, including shared office space
Critical thinking and problem/resolution skills
Work a minimum 45 hour work week
Able to lift up to 50lbs
Excellent communication skills with guests, staff, and upper management
Self-motivated with a high degree of integrity, honesty and ethics; Self-starter, flexible, and able to work independently
Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
We offer Health, Dental and Vision Insurance
Perks:
Equinox gym membership