Vacancy expired!
Atrilogys Direct Client is looking for a
ServiceNow Analyst ( 100% REMOTE ) but must work PST Hours- The Service Design Manager will provide portfolio-level strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues, making high-level design choices and recommending solutions that align the ITSM architecture to T&I strategic plans.
- The Service Design Manager will work closely with the Demand and Portfolio Lead, business stakeholders and IT teams to understand the holistic view of the organization's strategy, processes, information, and information technology assets, using this knowledge to ensure that the ServiceNow platform supports an efficient and secure IT environment that meets the company's needs.
- The Senior Analyst is an advanced senior professional with wide ranging experience uses professional concepts and to resolve complex issues in creative and effective ways, with proven communication and organizational skills.
- Serves as an expert in own discipline or area of specialization.
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors Work with Product Owners and Process Owners at the behest of the Demand and Portfolio lead to identify strategic goals that can be supported by the ITSM platform. Participate in developing Demands based on those requirements that will end up in the Product or Process Portfolio.
- Advocate for the ITSM platform, utilizing best practices in solution design and data architecture.
- Communicate with the Colleagues in technical/non-technical terms, understand their business requirements, and provide suitable solutions.
- Collaborate with stakeholders to track, prioritize, and implement complex enhancement requests. Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders. Develop technical solutions based on business and requirements in described layman's terms or language used by the business, and convey concepts and technical solutions back to the business in terms they understand.
- Acts as the technical or business consultant on project development/production health, new techniques and the implementation of new processes.
- Evaluates and makes recommendations on techniques, practices or technologies that would enhance business needs. Also ensures continuous process improvements. Document business cases, solution strategies, status tracking, processes, procedures, and knowledge articles associated with implementing service catalog and service request processes Technical Lead for ITSM implementations in architecture, design, development, implementation and maintenance of the ITSM platform development architecture principles. Provide design support for project implementations of ITSM applications.
- Prepares project phase reports, including requirements, feasibility, definition and design.
- May also review and validate requirements, definition and design to evaluate production impact and support requirements.
- Leverage both proven and innovative technology approaches to solve challenging business problems. Advise on options, risks, and impacts on business processes and ITSM technical architecture. Provide advanced application support to internal team members. Able to serve as a key subject matter expert and mentor Analyst level employees
- IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)
- Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.
Vacancy expired!