Vacancy expired!
Hi, Please let me know if you're comfortable with the position detailed below. This position is an urgent hire. Location : Los Angeles , CA and Dallas, TX Duration: Long term Support Technician Experience:
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- Helpdesk and desktop support experience supporting users at all levels
- ITSM/Ticketing system experience
- Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016.
- Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
- Supporting/troubleshooting MS Office (Excel, Word, Powerpoint, Outlook)
- Printer configuration and troubleshoot (Direct Connected & Networked)
- Experience conducting PC imaging using software such as Acronis, Fog, Ghost
- Experience in appropriate server resource allocation and analysis
- Hands-on troubleshooting of server hardware related problems such as CPU, RAM, and disk failures.
- Switching, routing and wireless networking (solid troubleshooting - Onsite & remote) - ability to traverse the OSI layer effectively in troubleshooting.
- Mobile Device Configuration/Support (smart phone, tablet)
- Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
- Strong documentation skills.
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- Demonstrates outstanding customer service skills and empathy.
- Professional presentation
- Outstanding communication skills with users of all ages/skill levels/etc. (Customer base may not be technically savvy)
- Is respected by co-workers and looked to as a "go-to" person to resolve specific problems.
- Ability to multi task
- Driven to solve problems and make things better
- Always thinks clearly in difficult situations and knows when to escalate and ask for help
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- Always works calmly in urgent or stressful situations and can de-escalate contentious situations (Supporting hospitals where the end users could be in a panic/angry)
- Highly Self-motivated and directed.
- Keen attention to detail.
- Exceptional analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in and contributing to a team-oriented, collaborative environment.
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- Professional presentation the executives work in this office
- Great communication skills with users of all ages/skill levels/etc. (main user base is vets who may not have any technical knowledge)
- Ability to multi task well
- Ability to think out of the box, troubleshoot and resolve/know when to escalate
- Able to work calmly in urgent situations
- Highly self-motivated
- Keen attention to detail
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation.
- Experience working in a collaborative team environment.
- Take initiative to make things better.
- Lead by example.
Vacancy expired!