Vacancy expired!
- Provide on-site and remote support corporate employees
- Troubleshoot and maintain end-user hardware, printers, and other firm technologies
- Deploy and configure software applications
- Install peripheral devices and configure mobile & tablet iOS devices
- Set up audio-visual equipment for teleconferences, web conferences, and presentations
- Troubleshoot & resolve tickets escalated from the Help Desk team
- Provided excellent customer services when troubleshooting technical issues in high pressure scenarios
- Follow up firm end-user requests (email, phone, tickets) to ensure customer service satisfaction
- Provide "white glove" service and build relationship with attorneys and firm staff members
- Ensure that computer hardware and software applications are in compliance with firm policies, procedures, and standards
- Escalate issues to direct supervisor, Infrastructure team, and IT Management when necessary
- Assist in additional projects and responsibilities when delegated by IT Management
- Protect and secure confidential information related to the firm
- 2+ years experience providing technical support to end-users in a Law Frim (preferred) or professional services environment
- Knowledge of Desktop, PCs, and peripheral devises
- Experienced at installing and configuring systems, software applications, and audio-visual equipment
- In-depth knowledge of Windows 10 OS
- Knowledge of cloud-based ticketing systems
- Proficient with Microsoft Office Suite of products (Word, PowerPoint, Excel, Outlook)
- Understanding of Active Directory administration and Network protocols
- Skilled at troubleshooting and configuring iOS mobile devices & tablets (iPhones, iPads)
- Ability to adapt new software applications and emerging technologies
- Excellent written & verbal communications skills
- Ability to communicate effectively with non-technical end-users
- Possess a detail oriented mindset
- Strong time management and organizational skills
Vacancy expired!