Retail Operations Coordinator

Job Description

The Operations Coordinator will complete administrative duties including but not limited to, creating field communication. The Operations Coordinator the supports the communication process to the field. The Operations Coordinator is the gatekeeper for commincations that is sent to stores and field leaders.

• Communications
  • Acts as Gatekeeper for store information, planning and organizational workload. Reviews and approves all communication to the field.
  • Creates Operation’s communication to the field. Including product launches, contests and policies updates.
  • Develops best practices and initiates strategies to improve company field communication processes and execution.
  • Collaborates with cross functional departments to streamline, gather, and present company communication.
  • Manages quarterly newsletter process including but not exclusive to Operations newsletter, New Store Spotlight etc.
  • Manages and maintains all content on The Source.
  • Updates policies and procedures manual when new policies are established and/or revised. Ensures that current policies are posted on The Source.
• Operations
  • Answer calls and emails from the Retail Operation helpdesk. Disseminate the information to the appropriate department.
  • Create and update the SPPO monthly planner.
  • Creates and produce anniversary, secret shops and customer service letters.
  • Administer the store’s quarterly recognition program.
  • Gathers surveys results from the field. Complies all information into a comprehensive document. Disseminate the results to the appropriate department.
  • Check Customer Service Hotline. Disseminate the information to the appropriate department.

• Other duties as assigned.

• No

• Must demonstrate proficient skill level in MS Office.
• In Design and Phtoshop a plus
• Ability to develop strong working relationships among all cross functional groups.
• Self-starter with high level of initiative, personal accountability, and a strong sense of urgency.
• Must display a high degree of professionalism, tact and diplomacy including confidentiality.
• Flexibility to accommodate shifting timelines and priorities.
• Must possess and demonstrate superior attention to detail and ability to prioritize multiple projects and priorities.

• High school diploma with at least 5 years of intermediate level administrative work experience in a fast-paced environment.
• Retail background is desirable. Footwear industry experience is preferred.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and time management skills.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for thejobposition, to perform the essential functions.

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Additional Information

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.