Vacancy expired!
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required. Essential Responsibilities:
Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
Receives and routes incoming calls to appropriate stations.
Pages medical center personnel.
Responds to callers' inquiries concerning patient condition and other requests for information.
Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
Performs other related duties as required.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Basic Qualifications:Experience
Minimum one (1) year of multi-line telephone experience.
Education
High School Diploma/GED.
License, Certification, Registration
N/A
Additional Requirements:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
Must be willing to work in a Labor Management Partnership environment.
Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
Preferred Qualifications:
N/A
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.COMPANY: KAISERTITLE: On Call Communication Operator - Grade 125LOCATION: Manteca, CaliforniaREQNUMBER: 842112External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Vacancy expired!