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OverviewBrighter futures start here. BrightView takes pride in providing consistent, high-quality landscape services with a dependable service commitment. As the nation’s leading landscape services company, BrightView provides, through its team of more than 18,000 employees, services ranging from landscape maintenance and enhancements to tree care and landscape development for thousands of customers’ properties, including corporate and commercial properties, HOAs, public parks, hotels and resorts, hospitals and other healthcare facilities, educational institutions, restaurants and retail, and golf courses, among others. BrightView takes care of its employees, customers, and communities while delivering exceptional landscapes that positively impact millions of lives every day.A brighter future is in your hands. We’re currently seeking a Senior Account Manager (SAM). The Senior Account Manager (SAM) serves as the primary contact for BrightView's clients. They build and sustain long-term relationships, focusing on both client retention and ancillary sales, while providing oversight for field operations. The Senior Account Manager supervises the Production Manager, who directly manages all field operations and Associate Account Managers. They are responsible for coaching and developing these team members.What you'll do:
Develop and maintain long-term relationships with customers.
Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
Lead, facilitate or assist in the resolution of customer problems or concerns.
Proactively present site enhancement ideas to existing customers.
Ensure renewals of each current account within the customer portfolio.
Identify and pursue opportunities to sell ancillary services.
Generate referrals from the existing client base and communicate these to the Business Developer.
Develop accurate estimates and takeoffs for both new and existing clients as needed.
Supervise the Production Manager in field operations and the Associate Account Managers in customer relationship development.
Communicate regularly with the Production Manager to ensure client needs and expectations are consistently met or exceeded.
Train and develop junior team members.
Ensure branch financial goals are met by maintaining acceptable gross margins for base contract work and ancillary services.
Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of branch.
Maintain satisfactory Accounts Receivable levels.
Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
Other tasks and duties as assigned by the Branch Manager.
Skills we're seeking:
2 or 4 year degree in a business-related field or equivalent experience in a service industry.
Must be able to travel.
Minimum of 5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace.
Knowledgeable in practices related to landscape maintenance services.
Knowledge of the horticultural requirements for plant material found in the local market.
Ability to coach and develop teams.
Perks:
Competitive salary
3 weeks of PTO per year
Company Paid Holidays
Medical, dental, and vision insurance
Company vehicle, laptop and cell phone
401K with company match
Employee Stock purchase plan
Tuition Reimbursement
BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.Job LocationUS-CA-Martinez
Vacancy expired!