Vacancy expired!
Description
Job Description:Leidos is seeking candidates for exciting career opportunities. Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the Defense, Civil, Intelligence, and Health Industries. We solve our customers' mission-critical problems with innovative applications of technology and expertise.Leidos Defense group is currently looking for the following personnel in support of an upcoming defense contract:- Service/Help Desk Support
- Network Monitoring
- Network Management
- Network Infrastructure Management
- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. Monitor health and status of the network via the Government designated monitoring systems and provide status to Government representatives.
- Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions. Populate and examine trouble and error logs for troubleshooting and capturing metrics
- Monitor and administer network tools for troubleshooting and metrics for trends analysis. Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis.
- Provide technical support in data network planning, engineering, and design.
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Provide technical support to resolve the problem or escalate to the appropriate level
- These positions will require, at a minimum, a High School Diploma, 3-5 years of relevant experience; Bachelor's Preferred and relevant experience; Additional Experience and education will be required for positions of increased responsibility
- CompTIA certification
- Security+ CE and IAT/IAM certifications IAW DoD Directive 8570.01
- Active TS/SCI clearance
- Experience using Micro Focus Serena, Microsoft Windows, and/or Red Hat, Oracle, or Cisco software suites.
Vacancy expired!