Vacancy expired!
Saracina is a Certified California Sustainable (CSWA) winery and vineyards located along the Upper Russian River in northern Californias wine country. On our 250-acre farm, located outside the small town of Hopland, we tend 150 acres of sustainably farmed vineyards, 120-year-old olive orchards, vegetable gardens, and bee hives in harmony with all manner of bird and wild animal life. www.saracina.com
Location: Hopland, CA
Position Overview:
The part-time Tasting Host is responsible for providing the front-line guest experience by developing relationships that promote the sale of wine and increased brand loyalty. This Host delivers superlative customer service while achieving company sales goals, communicating the Saracina story and history effectively to visitors on property at Saracina Vineyards. This Host is responsible for maintaining a clean and attractive physical setting to reinforce the quality of the brand. This position also assists with winery events and conducts tours as requested on-site.
PRINCIPAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):
Provide primary greeting and education of visitors immediately upon entry to the tasting room. Communicates in a knowledgeable, professional, and gracious manner with all guests. Serves samples of our wines to individual guests and groups.
Diplomatically ensure that each guest is of legal age to consume alcohol by checking guest identification.
Promote the sale of our wines and other products.
Ensure clean, well-organized, and functional environment in the tasting bar area and performs facility housekeeping as necessary (i.e., the tasting bar, outdoor patio and surrounding areas, tower, and restrooms).
Maintain adequate physical inventory of wine and merchandise and arranges for restocking on a timely basis in coordination with the Tasting Room Manager.
Ensure that the tasting menu is accurate and up-to-date.
Provide visitors with information regarding wine clubs, wine club sign-ups, and any customer service questions regarding the wine club in coordination with the Tasting Room Manager and Office Manager.
Assist in developing relations with other wineries and hospitality industry businesses to build visitor base.
Accurately use the POS system and other winery software systems (e.g., WineDirect, ShipCompliant, etc.) to transact sales.
Assist in maintaining daily sales records; accurately reconciles cash receipts daily and posts transactions; tracks samples, damaged, and other non-sales transactions.
Assist in retail merchandising, including stocking and organizing.
Assist in maintaining tasting room supplies through the Office Manager as needed.
Assist with boxing and shipping of direct-to-consumer orders, including accurate data entry in shipper software when necessary.
Under the direction of the Tasting Room Manager, assists with event planning and execution and reception of distributors and other wine industry visitors.
Conduct wine cave tours upon request.
Handle other tasks and events as assigned by the management team.
QUALIFICATIONS:
High School diploma required, College degree preferred.
Wine industry or hospitality experience preferred; strong retail and customer service experience required.
Knowledge, appreciation and passion for wine.
One year of experience in winery DTC sales preferred.
Possesses the oral and written communication skills and technical ability to perform and manage all the assigned functions.
An intrinsic knack for customer service and satisfaction.
Proficient with all Microsoft Suite products (Word, Excel, Outlook).
Proficient with POS systems (WineDirect, eWinery, Shopify, ShipCompliant).
Proficient in handling cash, making change, and basic math.
Strong working knowledge of office equipment, including computer and telephone systems.
Ability to manage multiple concurrent projects and track details with accuracy and efficiency.
Ability to interact appropriately and positively with internal and external personnel at various levels, and to handle sensitive and/or confidential issues with tact and discretion.
Outstanding verbal and written communication skills.
Ability to lift and carry 40 pounds.
Benefits Overview:
Saracina offers a competitive compensation package including medical, dental, vision, life insurance, 401(K), paid vacation, personal time off and 10 paid company holidays.
Saracina is an equal opportunity employer.
Vacancy expired!