Research - Research Program Manager I

and those authorized to work in the U.S. can be considered as W2 candidates.Title: Research - Research Program Manager I Location: Menlo Park, CA Duration: 6/2/2021 - 3/1/2022Job Description:Research Program Manager, Survey ToolsOur Research Operations team builds and scales global research programs to strengthen the impact of our world-class Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem solving operational hurdles to enable Researchers to do their most impactful work. In this position, you will use a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.This role requires project and program management experience and a broad knowledge of research's impact on product design and development. Excellent communication skills, ability to manage complex logistics, and a highly organized approach are mandatory. This is a contract position based in our Menlo Park office.RESPONSIBILITIES- Maintain, monitor and refine survey platform operational processes- Conduct ongoing communication of team programs and reduce surprises by proactively managing risks- Collaborate with cross functional partners to define and document survey policy and work processes- Identify opportunities for survey tool enhancements and prioritize key issues and opportunities- Move initiatives forward, find resources, raise concerns to owners early and resolve open issues that prevent progress- Predict obstacles and establish solutions to overcome challenges- Hold the line when progress is in jeopardy while maintaining relationships- Provide survey platform training for researchers interacting with survey tools products- Provide support for users of the survey tools productsMINIMUM QUALIFICATIONS- BA/BS- 5+ years of program or project management experience- 2+ years of technical project/program management experience- Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner- Experience communicating to and influencing a variety of audiences from engineers, to vendors, to senior research leaders- Experience understanding user needs and gathering requirements- Track record of building cross-functional relationshipsPREFERRED QUALIFICATIONS- Experience working with UX Research and/or UX Design