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Job Description
The Information Systems and Services (ISS) Business Applications team is critical to the success of FireEye! This team is made up of talented individuals with varying degrees of functional and technical experience and which serve as trusted advisors to our business partners. The team has responsibility for all internal applications across Sales, Marketing, Finance, Accounting, HR, Support, Operations, Product and Engineering, as well as the FireEye.com external facing website and other key external portals. This responsibility encompasses core systems spanning Salesforce, Oracle, Workday, BI, and other 3rd party applications. The team takes ownership and accountability for solving business problems in order to contribute to our ONE TEAM culture.
The Sr. Salesforce Business Analyst is a senior level professional in the Business Applications Team. This is a critical role within the team that interacts with ISS management and business partners across the company to ensure that Salesforce application business needs and expectations related to continuous improvements and platform operations are being met. The ideal candidate is a versatile resource who has a passion for technology, strong communication and organization skills, and enjoys solving complex business problems. This is a growth opportunity for individuals that want to enhance their career through a combination of leadership, influence, project management, and technology skills in a fast-paced and dynamic environment.
What You Will Do:· Acts as the primary point of contact within the team for Salesforce platform operations and support
· Oversees the work of support analysts and system administrators supporting the Salesforce platform. This includes setting priorities, establishing goals and objectives, providing input on performance, allocating workloads, and setting deadlines.
· Works closely with business partners to identify and understand business needs and translates these into effective solutions that are aligned with the technology roadmap and strategic direction of the team
· Responsible for design and implementation within the scope of business applications enhancements and projects
· Assists the cross functional technical teams, both onshore and offshore, with business requirement and business process knowledge
· Works with business partners to manage sprint deliverables, including successful user acceptance testing
· Recommends and participates in the design and implementation of processes, standards, tools, and methodologies
· Responsible for planning and change management of Salesforce major upgrades and vendor product/service changes to ensure platform stability
· Responsible to maintain an Excellent security health check score and manages intake and delivery of security initiatives related to the Salesforce platform, including API management.
· Responsible for Salesforce SOX control definition, compliance, and completion of quarterly audits.
Qualifications
Requirements:· Minimum of 5 years professional experience with the Salesforce.com platform in a Business Analyst role, including hands-on experience with Declarative Tools
· Demonstrable ability to effectively exert influence across teams without direct authority
· Strong exposure to Opportunity to Cash business process; experience with Salesforce CPQ is preferred
· Working knowledge of Salesforce Sales Cloud, Service Cloud, and Customer Communities
· Outstanding verbal and written communication skills and effective interpersonal and presentation skills
· Must be able to visualize, analyze, communicate and solve complex problems, and make disciplined decisions based on available information
· Takes ownership of problems and proactively resolves them, ensuring that solutions continue to meet business requirements and align with the vision, mission, objectives, and strategy of the team
· Demonstrable experience in project management and delivering complex solutions on time and on budget
· Strong understanding of Agile Software Development processes
Additional Qualifications:· Salesforce Certified Administrator
· PMP, Scrum master, or Agile certification is preferred
· Bachelor’s degree in computer science or related field
Additional Information
At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Requests for accommodation due to disability can be sent directly to [emailprotected]Vacancy expired!