Vacancy expired!
Sr Support Specialist 3-4 months contact to hire Santa Ana, CA Sr. Support Specialist will assist with a Sales Device Rollout, Remote Mobilization (desktops to laptops), and a Return-to-Office plan as we are planned to return our corporate team members in September.
- Bilingual in Spanish would be preferred, but not required. If bilingual, would also be preferred if they were familiar with IT terms in Spanish as well.
- Experience in hardware set up, software set up, and device roll out would be preferred.
- Mostly PC experience, but experience with Apple products will also work as some groups use Mac
- Diagnose and solve advanced printer problems and advanced computer system problems.
- Install and setup personal computers, peripherals and software.
- Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.
- Participate in e-mail monitoring.
- Perform user setup procedures on AS/400, Intranet, Network OS, SAP, and other applications.
- Troubleshoot scanner gun and OOP computer problems.
- Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.
- Create and follow documentation for operational procedures.
- Utilize appropriate customer service skills to troubleshoot issues over the telephone.
- Daily follow-up on open customer issues.
- Knowledge of SAP
- Knowledge of MS Office Suites and/or Software application related to job functions
- Broad knowledge of Windows XP operating system, Lotus Notes, including operation and troubleshooting
- Broad knowledge of personal computers and networking components including wireless
- Knowledge of scanner guns, OOP and Adobe products.
- Knowledge of Mac systems helpful
- Established ability to follow documented operational procedures and organize, coordinate, and complete job orders
- Ability to install and configure personal computer components, including hard drives, CD ROMs, scanners, video cards, and memory is required
- Ability to install Windows operating systems, including software applications and printers is required
- Ability to communicate with staff and other departmental representatives concerning job order needs or assignments
- Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines
- Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls
- Ability to administer and troubleshoot Kiosk system
- Ability to provide onsite and telephone support to customers, vendors, and employees
- Ability to log all calls in the Heat Technical Support application
- Ability to perform in-depth call triage and escalate calls appropriately
- Ability to conduct research utilizing books, publications, CD ROMs, news groups, and the Internet
Vacancy expired!