Vacancy expired!
Service Writer
Ag Equipment dealership is looking for a Service Writer to join their team! Requires a passion for the agriculture industry and exceptional people skills!
Compensation to $24 per hour plus 401K, PTO and excellent benefits benefit package
ÂResponsibilities and Duties:
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Assistant Manager and maintains control until they are closed and invoiced
Creating purchase orders as required including contacting necessary vendors to obtain equipment
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Conducts monthly service Safety meeting; initial new hire safety training of Service Technicians
Maintains Service Technician time card
Prepares Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up when required
Assists with the assignment & scheduling of jobs and work areas to Service Department employees according to their skills and knowledge.
Assist in the appraisal of repair orders coming into the Service Department and may review orders for accuracy and completeness.
May arrange for re-conditioning of used equipment and set-up of new equipment.
May assist in providing performance feedback for service technicians and staff to the Service Manager.
Communicates, enforces, and monitors effective service department processes to ensure internal and external customer satisfaction.
Coordinates customer clinics, field days and related promotional events.
Effectively engages department personnel.
Maintain a clean work area and perform work in a neat and orderly fashion.
Follow all safety rules and regulations in performing work assignments
Qualifications and Skills:
Strong communication skills both written and verbal
Customer first approach
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Vacancy expired!